State Farm® Insurance Agent Jim Fuentes

"WARNING!! WARNING!! WARNING!! Jim will take your money and not help you !!!! watch it he screwed our client out of a lot $$$ He will refer you too the claims department instead of helpingyou"

"Great customer and engagement and management. I called just to get a couple answers about home insurance in order to make an accurate decision. Jim Fuentes not only was very knowledgeable but very understanding and allowing me to have space to think on the decision of insurance. Overall great experience."

"This is a great office. I spoke to Daja she responded in a timely manner and got the job done."

"Great agent! The ladies that work here are so understanding and knowledgeable good service"

"These nice posts about Jim are from people who pay a great deal of money for insurance products. His "niceness" is an act. In real life this man is rude and ignorant. He is the male version of an out of control "karen". If these clients saw his behavior last night when dealing with prowess canine on oak park, you would be horrified. PROWESS CANINE has permission from a tenant in the building to use the parking lot for outdoor dog training after the business hours of any business in the building. He watched on video and then got over to the parking lot in his little "Tonka truck toy car" and proceeded to go off on the trainers running the dog class. When the trainer tried to have a polite exchange it was not possible for this "little man". He then proceeded to verbally be aggressive to the class attendees. What he should have done is go back and speak to the lady who gave permission to prowess. Guess when you were monitoring your cameras video feed you found this neighborly gesture intolerable. Mr. Oak park...I don't think so."

"Wish I cancelled sooner. It seems no one is there to answer the phone. NOT OPEN ON SATURDAYS EVEN THOUGH THEIR GOOGLE PAGE SAYS THEIR HOURS ARE 9am-1pm. You leave messages for call backs and will never hear from this office. I called to have my mortgage insurance cancelled and refund the money back to my mortgagee. They send the check to me giving me another chore. They’re quick to take your money but slow to ever help you."

"Office staff are incompetent."

"I have been with Jim Fuentes State Farm since 1983 and in the over 40 years he and his staff have provided for my family and me exceptional service"

"Nikole from Jim Fuentes office worked with me today on some issues with my account and followed up with the different teams on her end to resolve the issues today and was pleasant and understanding throughout this experience. I enjoyed working with her."

"Very friendly Agent and staff is super helpful."

"Great people here"

"They are the best and always there for u!!!!"

"Jim is a very funny guy always had you laughing when he comes in. Marge is always wonderful been dealing with her for 34 years."

"Awful company. They elected to not renew my policy for absolutely no reason. When I called to inquire, they did not explain why. This is awful business practice that's discriminating against members of the LGBT community without citing a proper reason. I am outraged especially since I've been a member of this company for over 15 years. No loyalty at all to its customers."

"I think Jim's State Farm agent office are fantastic they have been a big help and are huge addition to my life and I just want to say thank you to them very much"

"great peoples they very helpful"

"Worst service"

"House flooded on the 15th haven't heard from an adjustor so called on the 23rd and the person I spoke to was awesome."

"Excellent service, Elisabeth and Alison areamazing 👏"

"Great Insurance Company with Great Customer Service!"

"After over 35 years with Jim, he couldn’t even bother to make a phone call to us when my mom had a claim. You can’t just sell, you have to service."

"Good location in great quality Insurance State Farm Insurance with Jim Fuentes and the outstanding team."

"We have had our insurance through Jim Fuentes State Farm for years & years! We've never had any problems, in fact, when we had a bad hailstorm, Jim's insurance office was more than helpful. I don't understand some of the reviews I just read on here, I will say that if anyone ever has an issue, they need to contact Jim personally to get it worked out. As a business owner myself, we can't always be there to answer each question & rely on employees to help us handle a situation. Jim is nothing but the BEST in our eyes! He is someone you can definitely trust!"

"This establishment is absolutely terrible at book keeping. Some how they set up a bank account for direct withdraw that kept having payments rejected because it was a non existing account. They kept sending me notices of declined payments on an account that was not mine and I did not agree to. Then they made a registered driver a policyholder (a now ex fiance) so in order to get my refund both signatures have to be on the check because they set it up wrong from the beginning. Fairly certain this is either a scam company or incompetent company because there is no reason to screw up this bad. How do you make up random bank accounts for your customers? Do not use this company."

"I am writing in response to the review posted by member, dc cd. I do apologize for the mishap that occured between you, your family, and the Jim Fuentes State Farm Agency, Inc. As a team, we strive to deliever positvely outrageous customer service to all of our prospective and current clients. If there is anything that we can do, please do not hesitate to contact us. We wish you the best of luck from all of us at the Jim Fuentes State Farm Agency, Inc."